AT&T is a case study in how not to treat your customers.
AT&T has made it abundantly clear that they don't care at all. The latest proof of this comes from this thread in AT&T's customer forums.
To recap, a paying customer posts a complaint about their service, and an AT&T employee replies telling them to return their phone and go away.
Mark my words, it's this kind of attitude that is going to be why AT&T is going to be transformed from a large company into a small one.
Showing posts with label business. Show all posts
Showing posts with label business. Show all posts
Friday, March 18, 2011
Saturday, September 4, 2010
Watch for fraudsters!
We had a yard sale this afternoon, and a fellow came up and bought a pile of DSL equipment. He asked us if we could break a $100. We said 'sure' and I went inside (we keep most of the money inside) to make change.
I came back out with 5 $20s and we did the transaction, him taking the modems and his change.
My wife Scarlet, said just after he left, "Check that bill." She just had a feeling.
Sure enough, the watermark on the bill was the one for a $5 (it wasn't Ben Franklin, like the other $100 bills we got today). I ran after him and confronted him about it and we reversed the whole transaction (yes, the $20s he gave back were legit).
Beware!
I came back out with 5 $20s and we did the transaction, him taking the modems and his change.
My wife Scarlet, said just after he left, "Check that bill." She just had a feeling.
Sure enough, the watermark on the bill was the one for a $5 (it wasn't Ben Franklin, like the other $100 bills we got today). I ran after him and confronted him about it and we reversed the whole transaction (yes, the $20s he gave back were legit).
Beware!
Wednesday, May 26, 2010
Recruiters... ARGH!!!
What's the difference between a recruiter and a telemarketer? Apparently nothing.
About once a week I get a call from a recruiter (at my desk) asking if we're hiring. They know I am a software engineer, which rather implies that I'm not a hiring manager, and yet it's me they call. It's fairly obvious that they're doing it because they want to try and end-run around the standard procedure. Because they're special. Like everybody else.
Now, I don't want to tar all recruiters with the same brush. I've worked with ethical, responsible recruiters. One, in fact, got me my current job. Not so coincidently, I've never heard from my fellow engineers that they've gotten phone calls from them.
I don't know if I'm ever going to be in a position to hire anyone. But if I am, I'm going to put a bounty on cold-call recruiters. I'll tell my reports that if any of them gets a call from a recruiter, they'll get a cookie. Two if it's a recruiter trying to poach talent. I'll get all of the info and put that recruiter and their organization on a blacklist.
About once a week I get a call from a recruiter (at my desk) asking if we're hiring. They know I am a software engineer, which rather implies that I'm not a hiring manager, and yet it's me they call. It's fairly obvious that they're doing it because they want to try and end-run around the standard procedure. Because they're special. Like everybody else.
Now, I don't want to tar all recruiters with the same brush. I've worked with ethical, responsible recruiters. One, in fact, got me my current job. Not so coincidently, I've never heard from my fellow engineers that they've gotten phone calls from them.
I don't know if I'm ever going to be in a position to hire anyone. But if I am, I'm going to put a bounty on cold-call recruiters. I'll tell my reports that if any of them gets a call from a recruiter, they'll get a cookie. Two if it's a recruiter trying to poach talent. I'll get all of the info and put that recruiter and their organization on a blacklist.
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