I was not angry since I came to France
Until this instant.
- Henry V, Act IV Scene VII
I was confronted with a situation this morning of such effrontery that I can't leave it alone.
A couple weeks ago, I dropped my iPhone and the screen got cracked. I took it to the Apple store and they basically said that it would cost as much to repair it as it would to simply wait for the iPhone 3G and upgrade to one of those.
Now, right away my response to that is that Apple is becoming more and more like HP (and we're not talking about the old, good HP - the ones who are now Agilent). I'd have paid $100 to get it fixed rather than $200 to get it replaced, but no.
Now, I stood in line at the iPhone launch. I was there a couple hours before the launch time, and by my estimate everyone who was in line before the actual launch time got the phone of their choice.
So I was not too concerned about this launch, seeing as how they managed to do things more right than wrong. Surely they can't fuck it up - particularly having done one of these before.
Yes, they could.
I arrived an hour early. 7 AM. I was, by my estimate, perhaps the 150th person in line. When I got up to 6th place in line, they announced they had run out of the 16 GB versions - both colors. By that time, it was about 9:45. Almost 3 hours of my life that I'll never get back. Thanks to AT&T.
Let's say that only 10% of the folks in line wanted the smaller phone. That means that they must have started with fewer than 70 of each color of the 16GB model.
Really, AT&T? 70 of each was going to be plenty?
Now that's even before I rant about how they could have counted people in line at 7:45 and let us know then rather than waiting until they ran out. What could they possibly have had to gain by not telling us 3 hours earlier that we were going to be wasting our time? When they sell concert tickets, they start by handing out numbered wristbands. That never occurred to them at AT&T?
And, naturally, you can't just order them from the Apple store. No. That would be far too convenient. So now, I will be forced to poll the store(s) daily until either Apple or AT&T pulls their fucking thumbs out.
Thanks for nothing, Steve.